General terms and conditions
1. scope
For all orders via our online store by consumers and entrepreneurs, the following GTC apply.
Consumers are consumers in the sense of the Consumer Protection Act (KSchG) and thus natural or legal persons who are not entrepreneurs.
An entrepreneur is someone for whom the business is part of the operation of his enterprise. An enterprise is any permanent organization of independent economic activity, even if it is not profit-oriented. Legal entities under public law are always considered to be entrepreneurs.
If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby objected to; they shall only become part of the contract if we have expressly agreed to them.
2. contracting party, conclusion of contract
The purchase contract is concluded with HWV Vertrieb GmbH.
The presentation of the products in the online store does not constitute a legally binding offer, but a non-binding online catalog. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction tools provided and explained for this purpose in the order process. By clicking the order button, you place a binding order for the goods contained in the shopping cart. The confirmation of receipt of your order will be sent by e-mail immediately after sending the order.
When the contract with us is concluded depends on the payment method you have chosen:
- Credit card payment
- SOFORT (instant bank transfer)
- Paypal
- SEPA direct debit
- Immediately by Klarna
3. contract language, contract text storage
The content of the contract, all other information, customer service, data information and complaint resolution are offered in German.
4. delivery conditions
In addition to the stated product prices may still be shipping costs. The shipping costs can be found in the section "Shipping and payment" under the link wein-quadrat.at/versand-und-zahlung/.
From EUR 49 order value we ship free of charge in Austria and Germany.
5. payment
You can find our accepted payment methods under point 2.
All data during payment processing is transmitted via SSL encryption with at least 128 bit key and is therefore not visible to unauthorized persons. You can find more information about this under the point data protection at https://wein-quadrat.at/datenschutz.
6. right of withdrawal
Consumers are entitled to the statutory right of cancellation as described in the cancellation policy. Entrepreneurs are not granted a voluntary right of withdrawal.
7. retention of title
The goods remain our property until full payment has been made. If the customer resells goods subject to retention of title, he shall also pass on HWV's retention of title. The customer must notify HWV immediately of any third party access to our goods subject to retention of title. Pledges, transfers by way of security and similar of the goods subject to retention of title are only permitted with our prior consent. If payment is not made immediately after a reminder in the event of default, our goods subject to retention of title shall be returned without delay. The return costs shall be borne by the customer.
8. transport damage
The following applies to consumers: If goods are delivered with obvious transport damage, please complain about such defects to the delivery company as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.
9. warranty and guarantees
The statutory liability for defects applies. Information on any applicable additional warranties and their exact conditions can be found with the product and on special information pages in the online store.
10. liability
For claims based on damages caused by us, our legal representatives or vicarious agents, we shall always be liable without limitation
- in case of injury to life, body or health
- in the event of intentional or grossly negligent breach of duty
- in the case of guarantee promises, insofar as agreed
- insofar as the scope of application of the Product Liability Act is opened.
In the event of a breach of material contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and compliance with which the contractual partner may regularly rely on (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, the amount of liability shall be limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.
11. code of conduct
We have submitted to the following codes of conduct:
- Trusted Shops
12. dispute resolution
For the settlement of disputes with our company, the OS platform can also be used: https://ec.europa.eu/consumers/odr .
13 Applicable law, place of jurisdiction
The contractual partners agree on the application of Austrian law. If you are an entrepreneur within the meaning of the Austrian Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you shall be our registered office.
The UN Convention on Contracts for the International Sale of Goods and all provisions relating to the UN Convention on Contracts for the International Sale of Goods are expressly excluded.